FAQs – Crystal Gem & Jewelry
FREQUENTLY ASKED QUESTIONS
Welcome to Crystal Gem & Jewelry. Find answers to common questions about our natural gemstones, jewelry, orders and worldwide shipping.
1. Are your gemstones natural?
Yes. We specialize in 100% earth-mined natural colored gemstones, carefully sourced through our gemstone connections in Sri Lanka and Madagascar.
2. Are your sapphires genuine?
Yes. We sell genuine natural sapphires, including Ceylon sapphires, Madagascar sapphires, rare teal sapphires and parti sapphires.
3. Are your gemstones heated or unheated?
Gemstone treatments vary by individual stone. Treatment information is disclosed in each product listing. Please check the product details before purchasing.
4. Do you provide gemstone certificates?
Yes. A gemstone certificate from an authorized gemological laboratory can be arranged upon request. Please contact us for details.
5. Can I request additional photos and videos?
Absolutely. We can provide additional photographs and videos of available gemstones upon request to help you examine their natural beauty.
6. Do you offer worldwide shipping?
Yes. We offer international shipping to customers worldwide, with shipping options and tracking information provided for orders.
7. How long does delivery take?
Estimated delivery times:
- Standard shipping: 7–15 days.
- Express shipping: 4–7 working days.
Delivery times may vary depending on destination, customs clearance and courier services.
8. Is shipping insured?
We offer insured shipping for eligible orders. Please confirm the shipping and insurance arrangements before completing your purchase.
9. Can I purchase gemstones wholesale?
Yes. We welcome wholesale inquiries from gemstone dealers, jewelry manufacturers, collectors and professional buyers.
10. Do you make custom jewelry?
Yes. We offer bespoke jewelry services, allowing customers to create personalized jewelry using their preferred gemstones and designs.
11. What payment methods do you accept?
Available payment methods are displayed during checkout. If you need assistance with payment, please contact our customer support team.
12. What is your return policy?
We offer returns in accordance with our published store return policy. Please review our Return and Refund Policy before purchasing.
13. Where is Crystal Gem & Jewelry located?
Our business has an office in Sri Lanka and an office in Australia, with gemstone sourcing connections in Madagascar.
Sri Lanka:
321/C Ratnapura Road, Balangoda, Sri Lanka.
Australia:
29 Dorothy Street, Fawkner VIC 3060, Australia.
14. How can I contact Crystal Gem & Jewelry?
Sri Lanka WhatsApp: +94 777 753 254
Australia WhatsApp: +61 426 811 938
Website: www.crystalgemlk.com
Instagram: @crystalgem.lk
We are happy to assist with gemstone inquiries, orders and customer support.
CRYSTAL GEM & JEWELRY
Nature’s Finest Gems. Timeless Elegance.
Worldwide Shipping Available.
