Shipping & Global Delivery Policy
At Crystal Gem, we are committed to delivering your bespoke natural sapphires and fine gemstones with the speed, security, and discretion that a world-class acquisition deserves.
Order Processing & Preparation
To ensure each earth-mined treasure meets our rigorous quality standards before departure, please allow for a professional handling period:
• Processing Time: 1 to 3 Business Days.
• Bespoke Preparation: This window allows our specialists to finalize secure packaging and coordinate express logistics for your shipment.
Global Shipping Estimates
We partner with premier international couriers to provide reliable delivery to your doorstep.
• Worldwide Express: 5 – 12 Business Days.
• Delivery Standards: While Crystal Gem makes every effort to meet these estimated windows, please note that arrival dates are projections and cannot be guaranteed.
• Carrier Selection: Final delivery timelines are subject to the specific shipping method and carrier capabilities selected at checkout.
Customs, Duties, and International Entry
International shipments navigate various regulatory frameworks depending on the destination country.
• Client Responsibility: The recipient is responsible for any customs fees, import duties, or local taxes that may be levied by their respective government.
• Regulatory Clearance: Crystal Gem cannot be held liable for transit delays caused by customs inspections or international clearing processes.