Shipping policy
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Shipping & Delivery
Quick Summary
• Processing: 1–3 Business Days
• Delivery: 5–12 Business Days (Worldwide)
• Cost: Free Worldwide Shipping on all orders
• Security: Fully Insured & Tracked
Order Processing
Every Crystal Gem piece is handled with the utmost care.
• Handling Time: All orders are processed and prepared for dispatch within 1–3 business days.
• Tracking: Once your order is dispatched, you will receive an automated confirmation email containing your tracking number and a direct link to monitor your shipment.
Worldwide Shipping Estimates
We offer Complimentary Worldwide Shipping via our network of global logistics partners to ensure your selection reaches you efficiently.
Note: Delivery times are estimates. While we strive for punctuality, actual transit times may vary based on local postal services and customs clearance.
Customs, Duties & Import Taxes
All prices on our storefront are displayed in USD.
• Local Taxes: While we handle standard sales tax, your order may be subject to import duties and taxes upon arrival in your destination country.
• Responsibility: These charges are determined by your local customs office and are the sole responsibility of the recipient.
• Delays: Crystal Gem is not liable for transit delays caused by international customs clearance procedures.
Shipping Protection & Insurance
Your peace of mind is our priority. Every Crystal Gem shipment is fully insured against loss or damage during transit.
• Lost in Transit: If a package is confirmed lost or indefinitely held by customs, we will ship a replacement via Priority Mail at no additional cost.
• Tracking Updates: Please allow 24–48 hours for tracking information to update once your label has been created.
• Extended Delays: If your delivery exceeds our stated timeframe due to environmental factors or postal disruptions, please contact our team immediately.
Frequently Asked Questions
How do I track my package?
A tracking link will be sent to your email as soon as the package leaves our warehouse. You can monitor your journey to your doorstep in real-time.
What if my order is lost?
Since every order is insured, you are eligible for a full refund or a free replacement if your package is confirmed lost. Contact info@crystalgem.lk for assistance.
Are there hidden fees?
No. Aside from potential local import duties required by your government, there are no hidden handling or shipping fees.
Need Further Assistance?
Our concierge team is available to assist you with any inquiries.
Email: info@crystalgem.lk
WhatsApp: +94 77 775 3254
